Teleworking: a brief introduction / Jesús Baz Rodríguez -- Teleworking models in European public administrations / Sergio Jiménez -- Teleworking and the digital revolution / Ester Man, Marta Sabaté -- ...

Citizen-centred? Improving citizens’ experience in their relations with the administration / Ester Manzano Peláez -- What is a good digital design, and why we should care? Three approaches to re-design ...