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European Public Mosaic (EPuM): Open Journal on Public Service: AI and public administration
(Escola d'Administració Pública de Catalunya, 2024-02)
Charting the future: the AI and Digital Transformation Competency Framework for civil servants / Renata Avila Pinto -- Digital Government: serving citizens inclusively in the age of AI / Liliana Arroyo ...
European Public Mosaic (EPuM): Open Journal on Public Service: citizen-oriented public services
(Escola d'Administració Pública de Catalunya, 2020-11)
Citizen service: how to finally arrive in the 21st century / Alberto Ortiz de Zárate -- Service design using citizens’ life events to provide more personalized digital services / Hans C. Arents -- Serving ...