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European Public Mosaic (EPuM): Open Journal on Public Service: citizen-oriented public services
Ortiz de Zárate, Alberto; Arents, Hans C.; Graells i Costa, Jordi; Mohr Balle, Nicolai; Neves, Ana; Osimo, David (2020-11)Citizen service: how to finally arrive in the 21st century / Alberto Ortiz de Zárate -- Service design using citizens’ life events to provide more personalized digital services / Hans C. Arents -- Serving ...