European Public Mosaic (EPuM): Open Journal on Public Service: citizen-oriented public services

Ortiz de Zárate, Alberto; Arents, Hans C.; Graells i Costa, Jordi; Mohr Balle, Nicolai; Neves, Ana; Osimo, David

URI https://hdl.handle.net/20.500.14227/1554

Document Type

Article

Document version

Published version

Abstract

Citizen service: how to finally arrive in the 21st century / Alberto Ortiz de Zárate -- Service design using citizens’ life events to provide more personalized digital services / Hans C. Arents -- Serving and informing citizens without forgetting that’s what we are / Jordi Graells i Costa -- The journey of the Faroe Islands towards an e-society / Nicolai Mohr Balle -- Embracing the opportunities for using technology in civic engagement and participation / Ana Neves -- Interview with David Osimo / David Osimo.

DOI

https://doi.org/10.2436/20.8030.08.12

ISSN

2565-0378

Note

Monogràfic dedicat a "citizen-oriented public services" o serveis públics orientats al ciutadà.

Citation

Ortiz de Zárate, Alberto, Arents, Hans C., Graells i Costa, Jordi, Mohr Balle, Nicolai, Neves, Ana i Osimo, David. (2020). Citizen-oriented public services [Monogràfic]. European Public Mosaic (EPuM): Open Journal on Public Service, 12. https://doi.org/10.2436/20.8030.08.12