Browsing by Author "Escarrabill, Joan"

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    • European Public Mosaic (EPuM): Open Journal on Public Service: citizen experience 

      Manzano Peláez, Ester; Sgueo, Gianluca; Claps, Massimiliano; Coronado R., Patricio; Vallette B., Pedro; Polovynko, Oleg; Escarrabill, Joan; Bracken, Mike (2023-06)
      Citizen-centred? Improving citizens’ experience in their relations with the administration / Ester Manzano Peláez -- What is a good digital design, and why we should care? Three approaches to re-design ...