European Public Mosaic (EPuM): Open Journal on Public Service: citizen experience

Abstract

Conté: Citizen-centred? Improving citizens’ experience in their relations with the administration / Ester Manzano Peláez -- What is a good digital design, and why we should care? Three approaches to re-design digital public spaces / Gianluca Sgueo -- Citizen experience: the cornerstone of next-generation public services / Massimiliano Claps -- ChileAtiende: towards a people-centred service ecosystem / Patricio Coronado R., Pedro Vallette B.-- Enhancing citizen experience through e-democracy: the #KyivDigital journey / Oleg Polovynko -- Patient participation in improving services at Hospital Clínic (Barcelona) / Joan Escarrabill -- Interview with Mike Bracken / Mike Bracken.