European Public Mosaic (EPuM): Open Journal on Public Service: citizen experience

Manzano Peláez, Ester; Sgueo, Gianluca; Claps, Massimiliano; Coronado R., Patricio; Vallette B., Pedro; Polovynko, Oleg; Escarrabill, Joan; Bracken, Mike

URI https://hdl.handle.net/20.500.14227/1620

Document Type

Article

Document version

Published version

Abstract

Citizen-centred? Improving citizens’ experience in their relations with the administration / Ester Manzano Peláez -- What is a good digital design, and why we should care? Three approaches to re-design digital public spaces / Gianluca Sgueo -- Citizen experience: the cornerstone of next-generation public services / Massimiliano Claps -- ChileAtiende: towards a people-centred service ecosystem / Patricio Coronado R., Pedro Vallette B.-- Enhancing citizen experience through e-democracy: the #KyivDigital journey / Oleg Polovynko -- Patient participation in improving services at Hospital Clínic (Barcelona) / Joan Escarrabill -- Interview with Mike Bracken / Mike Bracken.

DOI

https://doi.org/10.58992/epum.2023.20

ISSN

2565-0378

Note

Monogràfic dedicat a "citizen experience" o experiència ciutadana.

Citation

Manzano Peláez, Ester, Sgueo, Gianluca, Claps, Massimiliano, Coronado R., Patricio, Vallette B., Pedro, Polovynko, Oleg, Escarrabill, Joan, Bracken, Mike. (2023). Citizen experience [Monogràfic]. European Public Mosaic (EPuM): Open Journal on Public Service, 20. https://doi.org/10.58992/epum.2023.20