European Public Mosaic (EPuM): Open Journal on Public Service: citizen experience

Manzano Peláez, Ester; Sgueo, Gianluca; Claps, Massimiliano; Coronado R., Patricio; Vallette B., Pedro; Polovynko, Oleg; Escarrabill, Joan; Bracken, Mike

dc.contributor.author	Manzano Peláez, Ester
dc.contributor.author	Sgueo, Gianluca
dc.contributor.author	Claps, Massimiliano
dc.contributor.author	Coronado R., Patricio
dc.contributor.author	Vallette B., Pedro
dc.contributor.author	Polovynko, Oleg
dc.contributor.author	Escarrabill, Joan
dc.contributor.author	Bracken, Mike
dc.date.accessioned	2024-07-04T10:42:27Z
dc.date.available	2024-07-04T10:42:27Z
dc.date.issued	2023-06
dc.identifier.citation	Manzano Peláez, Ester, Sgueo, Gianluca, Claps, Massimiliano, Coronado R., Patricio, Vallette B., Pedro, Polovynko, Oleg, Escarrabill, Joan, Bracken, Mike. (2023). Citizen experience [Monogràfic]. European Public Mosaic (EPuM): Open Journal on Public Service, 20. https://doi.org/10.58992/epum.2023.20	ca
dc.identifier.issn	2565-0378	ca
dc.identifier.uri	https://hdl.handle.net/20.500.14227/1620
dc.description	Monogràfic dedicat a "citizen experience" o experiència ciutadana.	ca
dc.description.abstract	Citizen-centred? Improving citizens’ experience in their relations with the administration / Ester Manzano Peláez -- What is a good digital design, and why we should care? Three approaches to re-design digital public spaces / Gianluca Sgueo -- Citizen experience: the cornerstone of next-generation public services / Massimiliano Claps -- ChileAtiende: towards a people-centred service ecosystem / Patricio Coronado R., Pedro Vallette B.-- Enhancing citizen experience through e-democracy: the #KyivDigital journey / Oleg Polovynko -- Patient participation in improving services at Hospital Clínic (Barcelona) / Joan Escarrabill -- Interview with Mike Bracken / Mike Bracken.	ca
dc.format.extent	109 p.	ca
dc.language.iso	eng	ca
dc.publisher	Escola d'Administració Pública de Catalunya	ca
dc.relation.ispartofseries	EPuM;20
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 International	ca
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	*
dc.subject.other	Administració pública	ca
dc.subject.other	Unió Europea, Països de la	ca
dc.subject.other	Participació social	ca
dc.subject.other	Usabilitat (Disseny de sistemes)	ca
dc.title	European Public Mosaic (EPuM): Open Journal on Public Service: citizen experience	ca
dc.type	info:eu-repo/semantics/article	ca
dc.rights.accessLevel	info:eu-repo/semantics/openAccess
dc.embargo.terms	cap	ca
dc.subject.udc	070	ca
dc.subject.udc	316	ca
dc.subject.udc	35	ca
dc.identifier.doi	https://doi.org/10.58992/epum.2023.20	ca
dc.description.version	info:eu-repo/semantics/publishedVersion	ca

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