European Public Mosaic (EPuM): Open Journal on Public Service: citizen experience
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Author
Sgueo, Gianluca 
Publication date
2023-06ISSN
2565-0378
Abstract
Citizen-centred? Improving citizens’ experience in their relations with the administration / Ester Manzano Peláez -- What is a good digital design, and why we should care? Three approaches to re-design digital public spaces / Gianluca Sgueo -- Citizen experience: the cornerstone of next-generation public services / Massimiliano Claps -- ChileAtiende: towards a people-centred service ecosystem / Patricio Coronado R., Pedro Vallette B.-- Enhancing citizen experience through e-democracy: the #KyivDigital journey / Oleg Polovynko -- Patient participation in improving services at Hospital Clínic (Barcelona) / Joan Escarrabill -- Interview with Mike Bracken / Mike Bracken.
Document Type
Article
Document version
Published version
Language
English
Subject (CDU)
070 - Newspapers. The Press. Journalism
316 - Sociology
35 - Public administration. Government. Military affairs
Keywords
Administració pública
Unió Europea, Països de la
Participació social
Usabilitat (Disseny de sistemes)
Pages
109 p.
Publisher
Escola d'Administració Pública de Catalunya
Collection
EPuM;20
Citation
Manzano Peláez, Ester, Sgueo, Gianluca, Claps, Massimiliano, Coronado R., Patricio, Vallette B., Pedro, Polovynko, Oleg, Escarrabill, Joan, Bracken, Mike. (2023). Citizen experience [Monogràfic]. European Public Mosaic (EPuM): Open Journal on Public Service, 20. https://doi.org/10.58992/epum.2023.20
Note
Monogràfic dedicat a "citizen experience" o experiència ciutadana.
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Except where otherwise noted, this item's license is described as http://creativecommons.org/licenses/by-nc-nd/4.0/
